Return & Refund Policy
Your satisfaction is our commitment
Return & Refund Policy for BigStore247
Last updated: September 13, 2025
At BigStore247, we strive to ensure your satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.
1. General Return Policy
We offer returns for eligible products under the following conditions:
- Items must be returned within 7 days from the date of delivery.
- Products must be in their original condition, unused, and in their original packaging with all tags and accessories intact.
- You must provide proof of purchase (e.g., order confirmation or receipt).
- Return shipping costs are the responsibility of the customer, unless the product is defective or was shipped incorrectly.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Printouts and Books: Due to their nature, printouts and books are non-returnable and non-refunded once purchased.
- Perishable goods, such as food or flowers.
- Customized or personalized products.
- Items marked as "final sale" at the time of purchase.
- Gift cards or digital products.
3. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We will:
- Provide a replacement or issue a full refund, including shipping costs, at no additional charge.
- Arrange for the return of the defective or incorrect item at our expense.
To initiate a return for a defective or incorrect item, please provide photos of the product and a description of the issue.
4. Refund Process
Refunds will be processed as follows:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-14 business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. How to Initiate a Return
To return an eligible product, follow these steps:
- Contact our customer service team at bigstore247.shop@gmail.com or call 7717734161 to request a return.
- Provide your order number and reason for the return.
- Follow the return instructions provided, including packaging and shipping details.
6. Cancellations
You may cancel an order before it is shipped by contacting us. If the order has already been shipped, it will be subject to our standard return policy.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Email: bigstore247.shop@gmail.com
Phone: 7717734161
Address: Near R.N College, Hajipur - 844101
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